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Guide to Our Custom Products
Sawmill Designs is a leading provider of custom ordered doors, beams, barn paneling, and shelving. All our products are handcrafted in our facility to meet your custom specifications. Orders demand specific materials and labor. Because of the uniqueness of our products, we have outlined our returns policy and cancellation policy below. Also, we have included several other important items that may come up during the buying and shipping process.
Production and Shipping Lead Times
Since Sawmill Designs is not a big box retailer, our products are made one order at a time. Expect 4-6 weeks manufacturing lead time, unless you speak directly to one of our sales representatives.
Please note that production will not start on any products until the product has been paid in full.
Since our products are purchased online, Sawmill Designs has provided our customers with photos, descriptions, and resources that best depict the nature and color of our products. Please read over our website carefully before ordering.
Missing or Defective Products
-It is necessary for you to inspect your product carefully upon arrival.
-If there are missing or defective parts, it is necessary for you to document any damages and contact Sawmill Designs right away. Please be aware that we reserve the right to not issue a full refund after our 30 day refund policy.
Order Cancellations and Refunds
- Order changes or cancellations must be done within 72 hours of placing your order.
- All changes made after the 72 hours as stated above will incur a change fee.
- Refunds can only be made up to 72 hours after the order is placed.
Sawmill Designs take the privacy of our clients very seriously. We promise to never sell or make public any of our clients personal information. Please not that we do collect your date from a variety of ways:
- When you become a subscriber of our emails
- When you place an order
- When you enter data on our social media pages, such as promotions and giveaways.
- When you speak to or email a custom service representative.
Changes to Website and Services
Sawmill Designs reserves the right to change, remove, or update any product or service that is listed on our website or social media at any time. Sawmill Designs also reserves the right to remove or update any coupon or promotional materials or codes that are listed on our website or social media pages without notice and that our customers will not hold Sawmill Designs liable for any such change or removal.